E
Eugene

1 reviews | Active since Jul 2023

08 Feb 2024, 09:36

PMD **** happened but NO progress!

I had a accident the 27th of January made a claim on the 28th of January 2024 and too date had minimum updates about the progress of this claim. I sent all the documents requested and all pics etc. I have to call daily only to be told they will contact me with and update but this never happened to date. I see the adverts daily on TV how they pride themselves about turn around time and service but i am not experiencing this one bit. Its the 8th of February 2024 and still no progress and my car is still damaged. When you payment late you receive a call almost the same day but this experience for my claim is not that speedy. To think i moved from another insurer coz i was impressed by the Testimonials so was this all even true or staged for marketing?

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Replies (2)
Prime South Africa
Prime South Africa's reply08 Feb 2024, 11:38
Official
Dear  Eugene 

Thank you for taking the time to raise this matter with us. 
We have located your policy and commit to providing preliminary feedback within two business days. 
Assuring you of our continued best endeavours. 

Kind regards, 
 The PMD Team 
Prime South Africa
Prime South Africa's reply13 Feb 2024, 13:16
Official
 Dear Eugene

Thank you for your post. 

In the first instance, we thank you for cooperating and providing us with the documents required for your claim. As a valued client we had to ensure that your claim was carefully reviewed so that you are not prejudiced.

 At PMD we pride ourselves in promptly paying all valid claims within the shortest time possible.  A review of your matter confirms that your claim was validated within the expected turnaround times.
We are pleased to note that your claim has been approved and the outcome has been communicated to you. 
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Kind regardsPMD Team