1 reviews | Active since Jul 2014
PMD giving a run around for third party claims
Ive had a very good experience as their client but when it comes to third party claims they are a nightmare.
Got involved in a minor accident in April this year and they are yet to finalise the claim for the lady i bumped. The husband is even threatening me everyday, I called Prime to find out how far is the claim guess what? There’s always no one to assist at third party claims department, “please leave your details someone will call you back”. I’ve left my details for 5 consecutive days, on the sixth day i insisted to speak to the manager.I could get through to him as well, they said i must leave my details AGAIN and he will call me back.
It’s two weeks later no response whatsoever 🚮🚮. Im even thinking of settling this claim by myself cause honestly i’m tired of these threats and never ending texts from lady’s husband, and understandably so it’s been four months now. Absolutely disappointing!!!
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us and we ensure this is extended to Third-Party clients as well as our own.
Please be assured that we pride ourselves in promptly paying all valid claims. During the claim’s validation stage, the information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the third-party claim confirms that the validation has been finalised and it has been sent for management review before an outcome will be communicated.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us and we ensure this is extended to Third-Party clients as well as our own.
Please be assured that we pride ourselves in promptly paying all valid claims. During the claim’s validation stage, the information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the third-party claim confirms that the validation has been finalised and it has been sent for management review before an outcome will be communicated.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team