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Katlego M

1 reviews | Active since Aug 2021

17 Aug 2021, 14:37

PMD Find better panel beaters

"CL*** - I made a claim with you guys to get my car fixed and the claims process was quick and quite stress free to be honest. My only issue is the panel beaters you guys chose to fix my car. They've had my car from the 29 June 2021 until today and are still awaiting parts to fix my car. its going on nearly 2 months on them just waiting for the parts, during that time the 30 days courtesy car option has lapsed and you guys advised that you cannot extend that for me. Now I am in a jam because I do not have my car and it is causing a lot of inconvenience for me. Is there something you guys can do to help because using public transport to work is not the safest option for me or my family." Since I sent this to you guys no one has gotten back to me. I have sent you correspondence with your chosen panel beater but I am still using public transport and I am the one putting mine and my family's life in danger cause you guys cannot give me a simple call so that we can find a solution to this problem.

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Replies (2)
Prime South Africa
Prime South Africa's reply17 Aug 2021, 14:46
Official
Dear  Katlego M,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply20 Aug 2021, 12:00
Official
Dear Katlego M, Thank you for your post. At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claims experience was quick and stress-free.  Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of parts. We are pleased to note that the repairs to the vehicle are near completion and will be released to you shortly.  It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service. Assuring you of our continued best endeavours. Kind regards,The PMD Team