PMD failed to take responsibility for the delay.

I got involved in a minor accident that cracked right mirror cover, dented right forward fender and scratched right indicator. PMD sent me to their preferred Panelbeater who evaluated the damage and recommended the replacement of all damaged parts, i then had to make a booking which was over a week after the evaluation.

The penalbeater never ordered the required parts prior to the booking date. The penalbeater kept buying wrong fenders until my 30 days car hire elapsed. I asked PMD to extend car hire, they refused in the beginning, but ended up extending by 4 days because they also contributed to the delay by talking long to approve buying of parts.

Here is the problem, PMD is refusing to take responsibility any further. I realised that after paying for car hire from my pocket plus excess i will end up paying way more than what i would have spent if i had fixed my car from my own pocket and they are still not sure about the completion date since they're still receiving wrong fenders, the car that I'm spending keeps accumulating.

I'd like to emphasise that my car was still driveable, i could have driven it until they received the correct parts. I'm so scared of the costs to the point were i even asked them to cancel the whole thing, but they refused. I even offered to pay for the wrong parts, but they still refuse.