PMD dousnt cover your vehicle when you hit Potholes..they don't even send out assessors but rely on photos when you have an accident..apparently it costs to much.!!!

I have fully comprehensive insurance on a new shape Honda jazz. I hit a huge pothole that cracked my bumper and left light and broke my left side arm on my chassis...PMD sent my vehicle to a great and reputable panel shop in Greenstone with a 5-star rating..The dealer principal is awesome..It took 5 weeks for them to confirm my claim and in the meantime, as part of my insurance claim I received hired care which was a blessing!!..they approved my claim only 6 weeks later by WhatsApp and sent a letter to the Panel shop approving the claim..the panel shop already had a courtesy car ready for me..That was Friday..on Tuesday they sent me an SMS deciding my claim as this was a second-hand vehicle and had parts on the front end that weren't original and apparent rust on the chassis and declined my claim..The dealer principal of the panelbeater said they never even sent out an assessor to look at the car and they rely on photos from the workshop to assess the vehicle..my attorneys have laid a complain with the OMnardsman as dealing wit the PMD legal department..i have subsequently paid for a new sidearm and repairs to the panelbeaters..Unbelievable service from the Dealer principal..also have an affidavit from them stating the damage was a direct cause from the accident..will be taking this further..Please don't use this company !!!!