SD
Senzo D
1 reviews | Active since Feb 2019
30 Jul 2020, 09:56
PMD doesn't to pay at all!
This insurance is bad news, the worse. In fact, one Panelbeter that “they” recommended to me said (The Panelbeater) that they don’t work with PMD. I asked why, they (The Panelbeater) said PMD doesn’t want to pay. When PMD received a Quote from a repair centre, they cancelled a lot of things incl wheel alignment, blending of the car for the colour to match. How can you refuse wheel alignment after I had an accident? And colour blending so that the whole exterior of the car looks the same? I am cancelling PMD!
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
30 Jul 2020, 12:43Dear Senzo D,
Thank you for your post.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We undertake to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,The PMD Team.
Thank you for your post.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We undertake to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,The PMD Team.
Prime South Africa's reply30 Jul 2020, 12:43
Official
Dear Senzo D,
Thank you for your post.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We undertake to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,The PMD Team.
Thank you for your post.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We undertake to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,The PMD Team.
SD
Senzo D's updateReviewer Update
30 Jul 2020, 13:29I am so disappointed to say the least. And one thing I can assure PMD is that you will not be in business for a long time if you continue like this. We, as customers, are constantly complaining about PMD!
SD
Senzo D's update30 Jul 2020, 13:29
Reviewer Update
I am so disappointed to say the least. And one thing I can assure PMD is that you will not be in business for a long time if you continue like this. We, as customers, are constantly complaining about PMD!
Prime South Africa's replyOfficial
03 Aug 2020, 14:33Dear Senzo D,
Thank you for your post. Client service is of utmost importance to us and it is troubling to hear of your feedback.
We are pleased to confirm that the additional repairs requested by your repairer were approved some time ago. It is therefore surprising to learn of your dissatisfaction.
Our Market Conduct Team has already started its investigation into the information provided by your repairer and will provide you with further clarity.
It will no doubt reassure you that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
Thank you for your post. Client service is of utmost importance to us and it is troubling to hear of your feedback.
We are pleased to confirm that the additional repairs requested by your repairer were approved some time ago. It is therefore surprising to learn of your dissatisfaction.
Our Market Conduct Team has already started its investigation into the information provided by your repairer and will provide you with further clarity.
It will no doubt reassure you that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
Prime South Africa's reply03 Aug 2020, 14:33
Official
Dear Senzo D,
Thank you for your post. Client service is of utmost importance to us and it is troubling to hear of your feedback.
We are pleased to confirm that the additional repairs requested by your repairer were approved some time ago. It is therefore surprising to learn of your dissatisfaction.
Our Market Conduct Team has already started its investigation into the information provided by your repairer and will provide you with further clarity.
It will no doubt reassure you that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
Thank you for your post. Client service is of utmost importance to us and it is troubling to hear of your feedback.
We are pleased to confirm that the additional repairs requested by your repairer were approved some time ago. It is therefore surprising to learn of your dissatisfaction.
Our Market Conduct Team has already started its investigation into the information provided by your repairer and will provide you with further clarity.
It will no doubt reassure you that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team