dK
david K
1 reviews | Active since May 2017
19 Sept 2023, 15:59
PMD DOES NOT PUT THE CUSTOMERS NEEDS FIRST.
PMD is the most challenging insurance company to work with by far.I must say that I am appalled by the bad practices that have come to my attention during my time as a customer with PMD.The way PMD handles claims raises serious doubts about the integrity of the company.PMD CLAIMS have continuous delays, contradictory information from your customer service representatives, and a general lack of transparency throughout the claims process.PMD DOES NOT PUT THE CUSTOMERS NEEDS FIRST.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 Sept 2023, 16:58Dear David,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 Sept 2023, 16:58
Official
Dear David,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
21 Sept 2023, 14:30Dear David K
We are pleased to note that your claim has been approved.
Thank you for raising your query with us. We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Due to our commitment to Treating Customers Fairly, we ensure that policyholders do not face any post-sale barriers in claiming.
We regret to learn that your expectations surrounding our client service and communication were not met.
We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter and assist with your request.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We are pleased to note that your claim has been approved.
Thank you for raising your query with us. We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Due to our commitment to Treating Customers Fairly, we ensure that policyholders do not face any post-sale barriers in claiming.
We regret to learn that your expectations surrounding our client service and communication were not met.
We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter and assist with your request.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply21 Sept 2023, 14:30
Official
Dear David K
We are pleased to note that your claim has been approved.
Thank you for raising your query with us. We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Due to our commitment to Treating Customers Fairly, we ensure that policyholders do not face any post-sale barriers in claiming.
We regret to learn that your expectations surrounding our client service and communication were not met.
We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter and assist with your request.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We are pleased to note that your claim has been approved.
Thank you for raising your query with us. We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Due to our commitment to Treating Customers Fairly, we ensure that policyholders do not face any post-sale barriers in claiming.
We regret to learn that your expectations surrounding our client service and communication were not met.
We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter and assist with your request.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team