RM
Refiloe M
1 reviews | Active since Jun 2020
01 Mar 2023, 08:34
PMD disappointed me
PMD is playing games regarding car, my car has been at the panel beaters for almost2months now and anytime when i called them they are not giving me straight answer. Thandi tshabangu is incharge of my case but she is never available to take my calls. I called MAG yesterday and they told me that my insurance is delaying approval. Can someone please contact and give me the correct information.
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
01 Mar 2023, 08:46Dear Refiloe M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply01 Mar 2023, 08:46
Official
Dear Refiloe M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
RM
Refiloe M's updateReviewer Update
01 Mar 2023, 15:56i only received an Sms that they're investigating case but no one has contacted me. Im collecting my car tomorrow at the panel beaters and i don't care if they're done fixing it or not coz im tired of playing this game and i cant wait to move to another insurance company.
RM
Refiloe M's update01 Mar 2023, 15:56
Reviewer Update
i only received an Sms that they're investigating case but no one has contacted me. Im collecting my car tomorrow at the panel beaters and i don't care if they're done fixing it or not coz im tired of playing this game and i cant wait to move to another insurance company.
RM
Refiloe M's updateReviewer Update
02 Mar 2023, 15:12I received an Sms from MAG today to collect my car and i went there Andy took forever to bring out my car,the bumper was not fixed and there's this bump underneath the right side of the car that was not there before. They told me that PMD only approved for the car to serviced. almost two months I've been without a car and only to find out it a was being serviced. Im so disappointed, they're taking advantage coz I'm a woman. I want that car to be fixed now
RM
Refiloe M's update02 Mar 2023, 15:12
Reviewer Update
I received an Sms from MAG today to collect my car and i went there Andy took forever to bring out my car,the bumper was not fixed and there's this bump underneath the right side of the car that was not there before. They told me that PMD only approved for the car to serviced. almost two months I've been without a car and only to find out it a was being serviced. Im so disappointed, they're taking advantage coz I'm a woman. I want that car to be fixed now
Prime South Africa's replyOfficial
06 Mar 2023, 08:44 Dear Refiloe M
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good condition. To achieve this, we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
It is sometimes the case that the repair process is affected by several factors which are outside the control of both the repairer and ourselves, such as the delay in parts from the supplier.
Our Market Conduct Department assures us that they have already been in contact with and have provided you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good condition. To achieve this, we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
It is sometimes the case that the repair process is affected by several factors which are outside the control of both the repairer and ourselves, such as the delay in parts from the supplier.
Our Market Conduct Department assures us that they have already been in contact with and have provided you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply06 Mar 2023, 08:44
Official
Dear Refiloe M
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good condition. To achieve this, we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
It is sometimes the case that the repair process is affected by several factors which are outside the control of both the repairer and ourselves, such as the delay in parts from the supplier.
Our Market Conduct Department assures us that they have already been in contact with and have provided you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good condition. To achieve this, we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
It is sometimes the case that the repair process is affected by several factors which are outside the control of both the repairer and ourselves, such as the delay in parts from the supplier.
Our Market Conduct Department assures us that they have already been in contact with and have provided you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team