SM
Samkelisiwe M
1 reviews | Active since Aug 2020
03 Aug 2020, 22:48
PMD direct are not supportive during this covid-19 pandemic
My name is Samkelisiwe Mthethwa I have an insurance policy with primemeridian for almost five years now. I have been involved in an accident last Monday, this morning they told me that they can't fix my car because I missed two months of payment. I then ask myself how come because PMD was supposed to assist me the reason why I did not pay it is cause the covid-19. I haven't been paid for four months now where is the covid-19 assist from PMD cause other insurance companies are assist their customers . Please assist me Peter
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Replies (2)
Prime South Africa's replyOfficial
04 Aug 2020, 08:41Dear Samkelisiwe M,
Thank you for your post.
Thank you for your post.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply04 Aug 2020, 08:41
Official
Dear Samkelisiwe M,
Thank you for your post.
Thank you for your post.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's replyOfficial
05 Aug 2020, 15:30Dear Samkelisiwe M,
Client service is of utmost importance to us - thank you for your feedback.
We are truly empathetic as we understand that this is a trying time. As you will surely appreciate, we have all been affected by the national lockdown.
Depending on a client's needs, we truly aim to assist those who have been financially adversely affected. Unfortunately, where we receive no communication from clients for assistance before a loss, claims cannot be approved where there is no active cover.
Our Market Conduct Team has also already been in contact with you to provide you with further clarity herein.
We are delighted to confirm that with our comprehensive cover your claims excess reduces to zero - and it does so within a few short months.
Kind regards,
The PMD Team
Prime South Africa's reply05 Aug 2020, 15:30
Official
Dear Samkelisiwe M,
Client service is of utmost importance to us - thank you for your feedback.
We are truly empathetic as we understand that this is a trying time. As you will surely appreciate, we have all been affected by the national lockdown.
Depending on a client's needs, we truly aim to assist those who have been financially adversely affected. Unfortunately, where we receive no communication from clients for assistance before a loss, claims cannot be approved where there is no active cover.
Our Market Conduct Team has also already been in contact with you to provide you with further clarity herein.
We are delighted to confirm that with our comprehensive cover your claims excess reduces to zero - and it does so within a few short months.
Kind regards,
The PMD Team