1 reviews | Active since May 2013
PMD DECLINED ME
I am hugely disappointed in the service I got from PMD Insurance (Prime Meridian Direct Insurance) I have been a client since 2014 and I had a claim once where my insured car got hit by a gate and the mirror got loose and when I claimed they said they can't fix it for me as its supposed to fit under small dents and scratches so I had to fix the mirror myself.
The second incident was when my wife was driving and she got stuck in the mud and the cover under the car got damaged. My wife called them and lodged a claim as she was driving and when they came back, they said she has to pay excess of R5000 of which when I took the policy I was told that there is no excess when claiming.
I asked the lady who called with the results of where I should take the car for repairs. They told me to take the car to King Williams Town which is almost 150km from where I am and I asked her to look for an alternative place here in Queenstown because we also have professional panel beaters here, I can't afford to drive all the way to King Williams Town leaving other panel beaters here. She never got back to me to this day.
When I asked them about the changes, they say they contacted me with regards to the change in the policy. I believe that they should have called me and inform me of the changes so that I can make an informed decision as to whether to continue with the insurance or not.
I am very much disappointed in the way they have handled the claim, I feel like I have wasted a lot of money hoping that one day when I get involved in an accident (God forbid) and the service I got is way below standard.
I am hoping that the people who read this review and have PMD insurance should move to other insurers, THEY HAVE A VERY BAD SERVICE, Trust me I know from experience.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for alerting us to your experience.
At PMD pride ourselves on providing world-class client service as we truly understand how trying an accident can be. Our main focus is to ensure that your vehicle is repaired to a safe standard and returned to you as soon as possible.
As to the recent changes to our Prime Motor products, after careful evaluation we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
We strive to ensure that there is always clear and concise communication with our policyholders. It is for that reason that all policyholders were notified through both email and SMS of our policy improvements.
Our Market Conduct Team has already been alerted to your post and will provide you with clarity shortly.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for alerting us to your experience.
At PMD pride ourselves on providing world-class client service as we truly understand how trying an accident can be. Our main focus is to ensure that your vehicle is repaired to a safe standard and returned to you as soon as possible.
As to the recent changes to our Prime Motor products, after careful evaluation we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
We strive to ensure that there is always clear and concise communication with our policyholders. It is for that reason that all policyholders were notified through both email and SMS of our policy improvements.
Our Market Conduct Team has already been alerted to your post and will provide you with clarity shortly.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team