1 reviews | Active since Apr 2024
PMD Claim REF CL***
I have claim with PMD since January 13th, 2024, when my vehicle was ****** then recovered 2 weeks later. The vehicle has been with PMD assessment team for the longest of time, I keep calling PMD and I am being sent from pillar to post. Their call center agents have no new updates on the call which defeats the purposed of call center. The vehicle is now said to with Royal Panel beaters whom I visited to check what is the latest update with my vehicle to find that they have sent emails with pictures to PMD to approve damages that require to be repaired. When I call PMD they claim they haven't received an email with photo's requested from the repairer. The vehicle is still sitting with PMD and their repairer. while I keep paying the vehicle installment and I do not have a motor vehicle that I am paying for every month. I really am disappointed with PMD and service I received from them, and I would not like to cross path with them ever. Here is the claim Number I have with them for their perusal so they can see how long this is taking to get me sorted out. Claim REF CL***
We appreciate the time you have taken to note your disappointment. It saddens us to hear that the service you received failed to impress.
Our aim is to provide world-class service to our policyholders during every interaction.
Rest assured that we do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this, we encourage all repairs to be completed by a SAMBRA-approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients. Should they not meet the standard, we have warranties in place to assist with any rectifications.
It is sometimes the case that the repair process is affected by several factors which is outside of our control. A review of your claim confirms that since your vehicle was ****** and recovered, numerous internal and hidden damages were discovered throughout the repair process. This leads to numerous additionals that need to be logged for review and approval. Some additionals have to be ordered and we are dependent on the supplier’s turnaround time. The latest additionals have also been sent back to the repairer.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
We appreciate the time you have taken to note your disappointment. It saddens us to hear that the service you received failed to impress.
Our aim is to provide world-class service to our policyholders during every interaction.
Rest assured that we do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this, we encourage all repairs to be completed by a SAMBRA-approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients. Should they not meet the standard, we have warranties in place to assist with any rectifications.
It is sometimes the case that the repair process is affected by several factors which is outside of our control. A review of your claim confirms that since your vehicle was ****** and recovered, numerous internal and hidden damages were discovered throughout the repair process. This leads to numerous additionals that need to be logged for review and approval. Some additionals have to be ordered and we are dependent on the supplier’s turnaround time. The latest additionals have also been sent back to the repairer.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.