1 reviews | Active since Feb 2019
PMD Claim disappointed
I was involved in a accident in December 2018.claim CL ********** 55 and reported it. I was asked to fill out forms and send it back to them. That I did on the 13th December 2018 and I have email proof. I was called last week by a gentleman named Sipho and he informed me that they will not pay because I have not send the forms in. After explaining to him that I did he was very rude and just said well I must read the letter he is sending me and that I didn't send in the forms. After I resend the proof to him I have still not received any mail from him or their legal department as I was threatening with them. So please PMD prime Meridian Direct this is how you treat your paying customers. You suck and I have no option to go to the ombudsman with my case. Beware of them they are rude and ***********., I will not recommend PMD prime Meridian Direct to anyone. I was really hoping that they were responsible and a respectibile company. Very very disappointing. Leon
Thank you for taking the time to bring your distress to our attention. All client feedback is important to us as we strive to deliver world class client service.
The claim forms requested on all claims are an important part of our validation process as they contain valuable information needed in order to verify a claim; we cannot objectively conclude on a claim without them. Rest assured that this process is for the protection of all of our clients and to uphold our promise of innovative and affordable product benefits.
A review of your claim confirmed that our Claims Team made numerous attempts to remind you to timeously submit the claim forms via calls, SMS’s and emails but to no avail.
As you are aware, our Market Conduct Team is currently reviewing the matter and will be providing you with more detailed feedback.
You will be pleased to remember that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to bring your distress to our attention. All client feedback is important to us as we strive to deliver world class client service.
The claim forms requested on all claims are an important part of our validation process as they contain valuable information needed in order to verify a claim; we cannot objectively conclude on a claim without them. Rest assured that this process is for the protection of all of our clients and to uphold our promise of innovative and affordable product benefits.
A review of your claim confirmed that our Claims Team made numerous attempts to remind you to timeously submit the claim forms via calls, SMS’s and emails but to no avail.
As you are aware, our Market Conduct Team is currently reviewing the matter and will be providing you with more detailed feedback.
You will be pleased to remember that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team