PP
Pasi P
1 reviews | Active since Jun 2022
13 Mar 2025, 13:38
PMD claim department
I'm deeply saddened by PMD's service. I logged a claim the 17th of Feb 2025, it's the 13th of Feb today and still the car isn't fixed as they claim they are still assessing it. I took it upon myself to call they panelbeating company they're work with and the company said they gave PMD a quotation on the 19th of Feb and they are only waiting for PMD to give them a go ahead to fix my car. PMD keeps lying to me that the panelbeaters are the ones dragging this
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Replies (3)
Prime South Africa's replyOfficial
13 Mar 2025, 15:05 Dear Pasi ,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team
Prime South Africa's reply13 Mar 2025, 15:05
Official
Dear Pasi ,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team
Prime South Africa's replyOfficial
19 Mar 2025, 07:45Hello Pasi P,
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating this situation must be for you. At Prime SA, we are committed to providing fair and efficient service to all our clients, and we take your experience seriously.
A review of your claims shows that our suppliers are currently sourcing the parts required to repair your vehicle. Our internal complaints team is currently reviewing the matter to ensure that it is resolved as quickly as possible. They will provide you with detailed feedback shortly.
Prime SA strives to deliver personalised and reliable insurance solutions, ensuring our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply19 Mar 2025, 07:45
Official
Hello Pasi P,
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating this situation must be for you. At Prime SA, we are committed to providing fair and efficient service to all our clients, and we take your experience seriously.
A review of your claims shows that our suppliers are currently sourcing the parts required to repair your vehicle. Our internal complaints team is currently reviewing the matter to ensure that it is resolved as quickly as possible. They will provide you with detailed feedback shortly.
Prime SA strives to deliver personalised and reliable insurance solutions, ensuring our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
20 Mar 2025, 10:53Hello Pasi,
Thank you for reaching out to us and sharing your concerns.
We would like to confirm that the authorisation for your vehicle repairs has been sent. Our team is actively monitoring the progress to ensure everything proceeds smoothly. Should you have any further questions or require additional assistance, please don’t hesitate to contact us.
While we strive to ensure a seamless process, delays can sometimes occur due to factors beyond our control, such as parts availability, supplier backlogs, or unforeseen circumstances within the repair process. We remain committed to minimising any inconvenience and ensuring that your claim is handled as efficiently as possible.
At Prime SA, we are dedicated to providing personalised and reliable service to all our clients. Your satisfaction remains our priority, and we are here to support you every step of the way.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply20 Mar 2025, 10:53
Official
Hello Pasi,
Thank you for reaching out to us and sharing your concerns.
We would like to confirm that the authorisation for your vehicle repairs has been sent. Our team is actively monitoring the progress to ensure everything proceeds smoothly. Should you have any further questions or require additional assistance, please don’t hesitate to contact us.
While we strive to ensure a seamless process, delays can sometimes occur due to factors beyond our control, such as parts availability, supplier backlogs, or unforeseen circumstances within the repair process. We remain committed to minimising any inconvenience and ensuring that your claim is handled as efficiently as possible.
At Prime SA, we are dedicated to providing personalised and reliable service to all our clients. Your satisfaction remains our priority, and we are here to support you every step of the way.
Kind regards,
The Prime SA Team
The Prime SA Team