1 reviews | Active since Nov 2024
PMD CLAIM
I was involved in MVA on the 27th September.On the day I was impressed by their service on that day of the incident. From that day am the one who always calls and check with them what is going on because they were to silent, I pushed them to authorise and all that. Today I called to enquire about how long will it take for them to deliver parts since the repair said they waiting for them they said they are not sure. It been 7 full weeks and counting without my car. They lack communication. Possibility is that I might wait another month and get my car during Dec (festive) ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜because they so relaxed. Am always calling checking for update not they other way round. Worst I now use public transport and have to travel to another province for week around the 15th
Thank you for your post.
At Prime SA we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process but it is true that the repair process may be affected by several factors which are outside the control of the repairer, ourselves, and you as the client. We do, however, pride ourselves in ensuring that vehicles are returned to clients in a good, repaired condition.
In this particular case, we can confirm that there were part delays that were out of the repairer’s control. The repairer has, however, confirmed that the parts will be delivered by 08 November.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post.
At Prime SA we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process but it is true that the repair process may be affected by several factors which are outside the control of the repairer, ourselves, and you as the client. We do, however, pride ourselves in ensuring that vehicles are returned to clients in a good, repaired condition.
In this particular case, we can confirm that there were part delays that were out of the repairer’s control. The repairer has, however, confirmed that the parts will be delivered by 08 November.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team