GM
Gavaza M

1 reviews | Active since Jun 2019

27 Jun 2019, 15:40

PMD car insurance Cancellation

I received a call from Thabiso on the 20th of June. She called to sell a car insurance policy of which I signed up with her. What a great consultant she was????????. She sent me a copy of my contract of which it had a little few pictures background of what I was offered on the policy. It worked out so simple that I could get through it by just viewing the pictures and right there I was so sure that it covered everything.

Now here's the challenge. I read through the terms and conditions that had 40 something pages for me to read through. I wanted to leave it and not read it but hey something told me to read it. As I read through it I picked up so many things that was not offered to me through the call. I called the call centre on Tuesday the 25th to cancel my contract and I was put on hold for almost 5 minutes. The lady I spoke to came back to advise me that all cancellations consultants are busy on the lines she will give them my contact details so they can call me back. It's Thursday today and still I have not received a call from a cancellation consultant to cancel my policy. I wrote an email yesterday to cancel my contract till date I did not receive any communication whatsoever.

I have heard from a lot of people that PMD is the worst when it comes to claims. I have seen people complaining on Facebook about how much you ditch to pay. I can really tell because there is alot of hidden clauses in your terms and conditions that consultants don't mention during calls.

So please PMD can you cancel my contract as I am still on the cancellation period according to your clause on the contract. Please send me a letter to confirm my cancellation on my email. My email address is *** Please also call me to confirm that you have cancelled it and also apologize because you are really not so professional when it comes to delivering.

0
Replies (2)
Prime South Africa
Prime South Africa's reply28 Jun 2019, 09:20
Official
 
Dear  Gavaza M,

 Thank you so much for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused. 
 
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days. 
 
Assuring you of our continued best endeavours on your behalf. 
 
Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply01 Jul 2019, 16:04
Official
Dear Gavaza M, 
 
We commend you on your efforts to ensure that you are making the right decision before committing yourself to a financial services product. 
 
It is true that for a complete understanding of any insurance product, the policy wording is always the best point of reference. At PMD we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. 
 
It might prove as important to you to compare product provisions, claims excesses, tracker requirements and premiums further to our online presence. 
 
Our Client Services Department has confirmed that they have already attended to your request. We regret that you have chosen to leave us and we hope to be of service to you in the future. 
 
PMD prides itself on providing a range of innovative motor insurance products, depending on exactly what you need, that are affordable and offer a reduce-to-zero excess. 
 
Assuring you of our continued best endeavours on your behalf. 
 
Kind regards, 
The PMD Team