SD
Sibongakonke D
1 reviews | Active since Aug 2020
10 Apr 2025, 06:35
PMD CAR INSURANCE
I was driving my Audi on the 31 of March 2025 around 8pm I the evening while I was driving I hit a pothole then my steering system got damaged I then phoned PMD because I had a comprehensive cover with them I was told accidents which are caused by potholes are not covered I was so disappointed my advise to clients that are using PMD is to cancel the insurance because you'll be left alone during difficult times I have never seen such a bad servise
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Replies (2)
Prime South Africa's replyOfficial
10 Apr 2025, 06:59Dear Sibongakonke, we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's reply10 Apr 2025, 06:59
Official
Dear Sibongakonke, we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
17 Apr 2025, 14:03Hello Sibongakonke D,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it must have been to experience damage to your vehicle under such circumstances. At Prime, we strive to provide fair and transparent insurance solutions, and we value the opportunity to address your concerns.
While our comprehensive cover includes a range of benefits, damage caused by potholes is not covered under the standard policy terms. However, optional benefits, such as tyre and rim cover, are available to enhance your protection. Our Market Conduct Team has already reached out to provide further clarity on your policy and assist with any additional questions you may have.
Prime remains committed to offering value-for-money insurance products and personalised service to ensure our clients feel supported.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply17 Apr 2025, 14:03
Official
Hello Sibongakonke D,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it must have been to experience damage to your vehicle under such circumstances. At Prime, we strive to provide fair and transparent insurance solutions, and we value the opportunity to address your concerns.
While our comprehensive cover includes a range of benefits, damage caused by potholes is not covered under the standard policy terms. However, optional benefits, such as tyre and rim cover, are available to enhance your protection. Our Market Conduct Team has already reached out to provide further clarity on your policy and assist with any additional questions you may have.
Prime remains committed to offering value-for-money insurance products and personalised service to ensure our clients feel supported.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team