PMD can't refund my money after I made a double payment for the month of JUNE 2020

PMD Insurance, what went wrong????

Policy number: MX***

I have been using your insurance for quite sometime now after I was referred to you guys by my younger brother whom you assisted him to above expectations. I now doubt if I will be able to continue with you guys after this mismanagement of my payment reversal. I am very disappointed.

In the month of June 2020, on the 24th to be specific, I paid my insurance manually after I have been notified that the debit orders are not going through. Amazingly on the 25th of June 2020 the debit order went through.

I immediately called your call centre to alert that I paid manually by EFT and the debit order also went through meaning it is now a double payment. I had since changed my banking details with PMD in May from FNB to CAPITEC which the debit order went through in May and June.

The consultant lodged a query for my refund which was amazingly paid to the OLD FNB account (while I have since changed my banking details with PMD and the debit order has went twice from the new account). I called PMD again to highlight that the money was refunded to the wrong account number which is even frozen and I cannot get access to the money (Remember it is the time of Pandemic and I am not even working, I am only benefiting from UIF since March).

My enquiry seems to have went to deaf ears. I have been calling PMD for the money to be reversed and refunded to the correct account. No one is helping me. They tell me my payment is not reflecting on their side, I mean really???If it does not reflect that I did a payment, how did they reversed the money to a wrong and freezed account???

Which money were they reversing if it does not reflect on their systems that I have paid money through EFT???

Guys I am very disappointed. We are getting into the third week now and my matter has not been sorted. I am expected to pay your premium by weekend and I need that money because I am currently not working due to lockdown. Why this maltreatment???

Is this how refunding becomes a problem to you guys???

Please sort out this mess I need my money. Your call centre has become useless. Below with a list of all the calls I did to your call centre with no help until today:

30 June (12:14pm) for 3mins5secs 03 July (12:16pm) for 2mins31secs 04 July (09:43) No response 06 July (12:03) 10mins20secs 07 July (09:33) 3mins50secs 13 July (09:48) 7mins18secs today-20 July (09:29) kept on hold for 2mins11secs

The above is just from my phone. I also used my landline office phone to call in numerous occasions.

Guys this is not how you do business