MN
Malusi N

1 reviews | Active since Mar 2024

14 Mar 2024, 06:02

PMD

On the 5th of March 2023 I was driving home from work and there was load shedding. I approached an intersection and slowed down to follow a four stop procedure because the robot was not working. Me and the car next to me on the slow lane slowed down to a stop allowing the other car to pass as per four way stop rules then we started drive as we now had right of way then suddenly a vehicle came speeding forcing to go through before us without right of way and ended up colliding to my car. That vehicle then ran way and fled the scene. My vehicle was then towed as per insurance procedures an went for an inspection. My claim was then rejected because they claiming I did not come to a complete stop at the intersection. They saying that my vehicle date shows that I was driving 5km/h on the stop line which is not a complete stop. I then had to repair the vehicle my self. I realised later that every time I stop with my car it takes about a 4second delay for the speedometer to display 0km/h which means I did stop. I feel like this claim wasn’t dealt with correctly as I had right of way on the accident but PMD still rejected my claim after paying huge premiums with them. I was so clear that the other car was at fault as if fled the scene but I was still rejected.

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Replies (2)
Prime South Africa
Prime South Africa's reply14 Mar 2024, 10:23
Official
Dear Malusi 
Thank you for taking the time to raise this matter with us. 
We have located your policy and commit to providing preliminary feedback within two business days. 
Assuring you of our continued best endeavours. 

Kind regards, 
 The PMD Team 
Prime South Africa
Prime South Africa's reply19 Mar 2024, 12:27
Official
 Hello Malusi N, 

Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction and we pride ourselves in paying all valid claims. 

During the claim’s validation stage, an independent expert report was used to ensure we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of the claim. Please note that we have a duty to all policyholders to only admit claims that are valid within the policy terms and conditions. 

Our Market Conduct Team will be in contact with you to provide you with a detailed correspondence. 

It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!

Assuring you of our continued best endeavours on your behalf.
 
Kind regards,
 The PMD Team