PMD Bad service

It's been 3 months of bad service so disappointed .In September I had a car accident and I was informed that the car will be written off.but after several calls asking what's happening with my claim I was informed that it has been approved for a car to be fixed guess what? I'm still hanging without the car the worst of them all I'm going to Maternity leave from Tomorrow I'm heavily pregnant and have to use public transport and I'm being told I'm high risk I carry the letter daily showing how far am I so that I can be allowed to use a taxi. It's really frustrating as I'm the one who is always calling to ask the progress of the car and I'm being sent from pillar to post. I regret switching to PMD I thought it was a good deal but now in drowning in tears. I get help for the sake of my condition looks like I'll go to labor before time due to this whole bad experience im facing from PMD insurance company.