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1 reviews | Active since Jun 2017

11 Dec 2018, 14:53

PMD bad service!

I was looking for insurance for my son on 17 Sept.Phoned prime meridian,sounded good and we went ahead.They deducted the more than R1000 right away.Next day my son said he found something cheaper-that was 18 Sept-so I send an email to cancell,and if i recall correctly i also phoned to cancell.I was told they would refund me.Waited a while and phoned again after my son told me they have not paid back the money.They said it takes 40 days.Well its been way over 40 days now,so I gave them a call on Friday 8 Dec.Apparently they would call me back because something went wring in their financial department.I have not heard from them,so now I want to know howcome they can take the money immediately,but when you request a refund you have to wait more than 40 days?

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Replies (2)
Prime South Africa
Prime South Africa's reply11 Dec 2018, 15:38
Official
 Dear  Karlien H,  Your post is acknowledged.  We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.  Assuring you of our continued best endeavours on your behalf.  Kind Regards,  The PMD Team. 
Prime South Africa
Prime South Africa's reply13 Dec 2018, 10:46
Official
 Dear Karlien H,  Thank you for taking the time to bring your disquiet to our attention as we continuously strive to improve our client service. We would like to express our deepest regret for any inconvenience caused by this unusual occurrence.  At Prime Meridian Direct we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase and are satisfied with the payment arrangements. We are pleased to confirm that your premium has already been successfully refunded as per your request.  We are disheartened that you have decided to insure your motor vehicle elsewhere as your premiums would have remain fixed for the life of your policy. It is our sincere hope that we can be of service to you in the future.  Assuring you of our continued best endeavours on your behalf.  Kind regards, The PMD Team