ZB
Zikona B
1 reviews | Active since May 2021
10 May 2021, 14:25
PMD bad news
Worse car insurance ever,had an accident on the 3rd of Apilr called them and they had my car towed to their designated storage place only to find out a month later that they've not approved my claim and I must pay R2400 in storage fee and collect my car asap as they will not fix it..mind you I never said they must tow my car to that storage place and what's strange the tow fee amounts to my excess fee.....my car was with them for a month but they deducted premiums.....I hate this insurance so much in want my car back m not paying for any storage fee
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
10 May 2021, 14:42Dear Zikona B,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply10 May 2021, 14:42
Official
Dear Zikona B,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
ZB
Zikona B's updateReviewer Update
10 May 2021, 15:56And to make matters even worse you claiming to reject my claim based on the information given by my car tracker.I would love for you and the tracker to prove that I haven't been to the routes I said I was from before the accident occured as i also have the trip reports with me.
ZB
Zikona B's update10 May 2021, 15:56
Reviewer Update
And to make matters even worse you claiming to reject my claim based on the information given by my car tracker.I would love for you and the tracker to prove that I haven't been to the routes I said I was from before the accident occured as i also have the trip reports with me.
Prime South Africa's replyOfficial
12 May 2021, 11:29Dear Zikona B, Thank you for your post. Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise. As you are aware, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage in an event that a registered claim is approved following the validation thereof. Where a claim is not approved, the cost of towing and storage is for your own account. Our Market Conduct Team will be in contact with you to provide you comprehensive feedback regarding your matter. It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team
Prime South Africa's reply12 May 2021, 11:29
Official
Dear Zikona B, Thank you for your post. Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise. As you are aware, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage in an event that a registered claim is approved following the validation thereof. Where a claim is not approved, the cost of towing and storage is for your own account. Our Market Conduct Team will be in contact with you to provide you comprehensive feedback regarding your matter. It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team