PMD bad business practice

on the 4th of April had an incident where my car was maliciously damaged resulting in the passenger side window being smashed and broken so i reported this to PMD as they are my insurance consultant told me it was gonna take 10 to 15 days for the window to be fixed and I realized that it cannot be safe to drive around with a broken window having rainy days aswell , so I asked what if i get the window fixed and the insurance re-imburse me so the consultant agreed and said i would have to send them proof of the fixed window and invoice and a receipt which i did, so i have been following up on this claim till today, at first they told me that after they have received proof of payment it would take 48hrs for the re-imbur*****t to be transferred 22 days later still nothing instead they have been calling me to say that they cant pay me back because the car belongs to the bank, whos paying insurance is it the bank or me ,I payed for the window not the bank i want my money back please to make things worse my car is still not fixed on the other parts ,I am very disappointed in PMD if there was an option of not giving a star I would use that option, someone needs to process my re-imbur*****t and stop telling me excuses that do not make sense