L
Lawrence
1 reviews | Active since Apr 2024
12 Oct 2024, 05:05
PMD are evil
I was involved in a horrific accident, As usual I informed my insurance. The guys took 1 month and 2 weeks to come to conclusion after I made several calls to them . Their communication is so bad , they promise to get back to you in 2 days but never do , if you're lucky they send you sms.
My claim was rejected just because I had double disc despite the fact that I took business insurance with them , On top of the rejection I was made to pay almost R4200 for my car to be released and again no clear reasons were given to me .
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
14 Oct 2024, 09:54Dear Lawrence
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply14 Oct 2024, 09:54
Official
Dear Lawrence
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
15 Oct 2024, 11:56 Hello Lawrence,
Thank you for your post.
We appreciate the opportunity to address your inquiry as we are committed to providing excellent client service during every interaction.
At Prime, we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Department will be in contact with you and will provide you with comprehensive feedback regarding your queries.
It will no doubt delight you that Prime provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours.
The Prime SA team
Thank you for your post.
We appreciate the opportunity to address your inquiry as we are committed to providing excellent client service during every interaction.
At Prime, we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Department will be in contact with you and will provide you with comprehensive feedback regarding your queries.
It will no doubt delight you that Prime provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours.
The Prime SA team
Prime South Africa's reply15 Oct 2024, 11:56
Official
Hello Lawrence,
Thank you for your post.
We appreciate the opportunity to address your inquiry as we are committed to providing excellent client service during every interaction.
At Prime, we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Department will be in contact with you and will provide you with comprehensive feedback regarding your queries.
It will no doubt delight you that Prime provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours.
The Prime SA team
Thank you for your post.
We appreciate the opportunity to address your inquiry as we are committed to providing excellent client service during every interaction.
At Prime, we pride ourselves on the unprecedented lengths to which we go to ensure that our clients fully understand the products that they purchase. A detailed review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job of explaining all of the policy benefits and limitations to you.
Although we do understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Our Market Conduct Department will be in contact with you and will provide you with comprehensive feedback regarding your queries.
It will no doubt delight you that Prime provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours.
The Prime SA team
L
Lawrence's updateReviewer Update
16 Oct 2024, 11:12I can confirm that I have been contacted via email, However the response confused more as it was indicated that my claim was removed while still awaiting final decision from decision committee.
I have so far received 3 different versions of responses from PMD and in all of this I'm yet to receive the rejection letter and the reasons. It looks.like there's no order and professionalism when it comes to interaction with customers.
I have so far received 3 different versions of responses from PMD and in all of this I'm yet to receive the rejection letter and the reasons. It looks.like there's no order and professionalism when it comes to interaction with customers.
L
Lawrence's update16 Oct 2024, 11:12
Reviewer Update
I can confirm that I have been contacted via email, However the response confused more as it was indicated that my claim was removed while still awaiting final decision from decision committee.
I have so far received 3 different versions of responses from PMD and in all of this I'm yet to receive the rejection letter and the reasons. It looks.like there's no order and professionalism when it comes to interaction with customers.
I have so far received 3 different versions of responses from PMD and in all of this I'm yet to receive the rejection letter and the reasons. It looks.like there's no order and professionalism when it comes to interaction with customers.