TM
Thembisile M
1 reviews | Active since Jan 2025
23 May 2025, 08:41
Pmd are doing well b...
Pmd are doing well but,I I'm waiting for my third party recovery accident occurred last year january since then ,there is no feedback except if a call them and request about whereabout of the claim it's when they will told me still waiting for the payment from the person who hitted me,which made me feel like they don't take it seriously because if didn't call them they don't care about to update me
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Replies (2)
Prime South Africa's replyOfficial
23 May 2025, 16:10 Dear Thembisile , we apologize for any inconvenience you have experienced. Your feedback is important to us, and we are dedicated to addressing your concerns. We will acknowledge your complaint within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply23 May 2025, 16:10
Official
Dear Thembisile , we apologize for any inconvenience you have experienced. Your feedback is important to us, and we are dedicated to addressing your concerns. We will acknowledge your complaint within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
29 May 2025, 07:32Hello Thembisile M,
Thank you for sharing your concerns regarding your recent experience. We value your feedback and take your dissatisfaction seriously.
Recoveries involving third parties can sometimes take longer due to factors beyond our control, such as awaiting payment or cooperation from the responsible party. However, we are committed to ensuring your recovery is handled with care and diligence.
Please note that a member of our Market Conduct Team will contact you shortly to discuss your concerns and provide further assistance.
It may reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies, ensuring stability and value for our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for sharing your concerns regarding your recent experience. We value your feedback and take your dissatisfaction seriously.
Recoveries involving third parties can sometimes take longer due to factors beyond our control, such as awaiting payment or cooperation from the responsible party. However, we are committed to ensuring your recovery is handled with care and diligence.
Please note that a member of our Market Conduct Team will contact you shortly to discuss your concerns and provide further assistance.
It may reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies, ensuring stability and value for our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply29 May 2025, 07:32
Official
Hello Thembisile M,
Thank you for sharing your concerns regarding your recent experience. We value your feedback and take your dissatisfaction seriously.
Recoveries involving third parties can sometimes take longer due to factors beyond our control, such as awaiting payment or cooperation from the responsible party. However, we are committed to ensuring your recovery is handled with care and diligence.
Please note that a member of our Market Conduct Team will contact you shortly to discuss your concerns and provide further assistance.
It may reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies, ensuring stability and value for our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for sharing your concerns regarding your recent experience. We value your feedback and take your dissatisfaction seriously.
Recoveries involving third parties can sometimes take longer due to factors beyond our control, such as awaiting payment or cooperation from the responsible party. However, we are committed to ensuring your recovery is handled with care and diligence.
Please note that a member of our Market Conduct Team will contact you shortly to discuss your concerns and provide further assistance.
It may reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies, ensuring stability and value for our clients.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team