PM
Patricia M
1 reviews | Active since Mar 2020
11 Mar 2020, 14:17
PMD and RENEW-IT have no respect for their customers
Worst service ever. Sent my car to 1 of their referred repairer and they said it will take 7 to 10 days to fix the bumper. My car was sent on the 24th of Feb and upto now I still don't have my car. The repairer is waiting for parts. VW parts are not difficult to find.I call every day and noone seems to have answeres about my car. You speak to the manager by the name of Eunice she said shel call me back. No call will be recieved from her when I call you can tell she forget about it. Then that's when she starts making follow up. No sure what kind of mickey mouse game they are playing.
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Replies (5)
Prime South Africa's replyOfficial
11 Mar 2020, 16:42 Dear Patricia M,
Thank you for your post and for bringing your displeasure to our attention.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply11 Mar 2020, 16:42
Official
Dear Patricia M,
Thank you for your post and for bringing your displeasure to our attention.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
13 Mar 2020, 10:44Hello Patricia M,
We would like to express our deepest regret for any inconvenience which may have been experienced as a result of the lengthy repair period as we appreciate how difficult it can be without a vehicle.
We have reviewed your claim and note that the validation thereof was finalised speedily. The delay is confirmed to have stemmed from the repairer process followed by your selected repairer. Our claims team is in contact with them to ensure that your vehicle is returned to you as soon as possible.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply13 Mar 2020, 10:44
Official
Hello Patricia M,
We would like to express our deepest regret for any inconvenience which may have been experienced as a result of the lengthy repair period as we appreciate how difficult it can be without a vehicle.
We have reviewed your claim and note that the validation thereof was finalised speedily. The delay is confirmed to have stemmed from the repairer process followed by your selected repairer. Our claims team is in contact with them to ensure that your vehicle is returned to you as soon as possible.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
PM
Patricia M's updateReviewer Update
14 Mar 2020, 10:02PMD Claim update CL***: Dear Mrs Butangu, 30 days have passed since conditional approval of your claim. You have 60 days left to arrange and commence repair work. Tel ***
Honesty I don't think you know whats happening in your company. I got this message yesterday. This few days back the repairer called me asking me if I have brought my car or I'm still gonna bring it...??? ????
Honesty I don't think you know whats happening in your company. I got this message yesterday. This few days back the repairer called me asking me if I have brought my car or I'm still gonna bring it...??? ????
PM
Patricia M's update14 Mar 2020, 10:02
Reviewer Update
PMD Claim update CL***: Dear Mrs Butangu, 30 days have passed since conditional approval of your claim. You have 60 days left to arrange and commence repair work. Tel ***
Honesty I don't think you know whats happening in your company. I got this message yesterday. This few days back the repairer called me asking me if I have brought my car or I'm still gonna bring it...??? ????
Honesty I don't think you know whats happening in your company. I got this message yesterday. This few days back the repairer called me asking me if I have brought my car or I'm still gonna bring it...??? ????
PM
Patricia M's updateReviewer Update
20 Mar 2020, 14:01Up to now I havent recieved my car and renew-it is not sure when it will be ready. And funny enough no management has called me to update me on the progress of my car. Clairly I don't matter as customer
PM
Patricia M's update20 Mar 2020, 14:01
Reviewer Update
Up to now I havent recieved my car and renew-it is not sure when it will be ready. And funny enough no management has called me to update me on the progress of my car. Clairly I don't matter as customer
PM
Patricia M's updateReviewer Update
24 Mar 2020, 15:06Thank you for the feedback but when will I get my car
PM
Patricia M's update24 Mar 2020, 15:06
Reviewer Update
Thank you for the feedback but when will I get my car