SM
Sphe M
1 reviews | Active since Jul 2022
20 May 2023, 07:20
PMD
I would have loved to think that PMD is the best amongst other insurers however that’s isn’t true, I have lodged a claim on the 29th of April they were very informative at first and had assured to respond in 24hours as to what will be the next step, I had to honestly call them as to get updated regarding the claim and that alone took approximately 19 days to validate a claim, which came back with such negative outcome which however I feel it’s based on invalid facts. I’m very much disappointed with this insurer. I’m even starting to think if it’s worth having an insurance if you guys are forever ready to fault a client whenever we in situations of facing car accidents on the roads.
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Replies (2)
Prime South Africa's replyOfficial
22 May 2023, 08:11Dear Sphe M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply22 May 2023, 08:11
Official
Dear Sphe M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
24 May 2023, 17:10 Dear Sphe M, Thank you for your post.
We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
As you have approached the office of Ombudsman for Short Term Insurance, we do hope that you obtain the confirmation you are seeking regarding the outcome of your claim. In addition, we are obliged to direct all communication with regard to your claim via the OSTI’s office and are awaiting their findings. On receipt, we will of course, respect their report
Our Market Conduct Team that specializes in ensuring that we objectively resolve clients queries and they so within a short period of time.
Assuring you of our continued best endeavours..
Kind regards,
The PMD Team
We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
As you have approached the office of Ombudsman for Short Term Insurance, we do hope that you obtain the confirmation you are seeking regarding the outcome of your claim. In addition, we are obliged to direct all communication with regard to your claim via the OSTI’s office and are awaiting their findings. On receipt, we will of course, respect their report
Our Market Conduct Team that specializes in ensuring that we objectively resolve clients queries and they so within a short period of time.
Assuring you of our continued best endeavours..
Kind regards,
The PMD Team
Prime South Africa's reply24 May 2023, 17:10
Official
Dear Sphe M, Thank you for your post.
We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
As you have approached the office of Ombudsman for Short Term Insurance, we do hope that you obtain the confirmation you are seeking regarding the outcome of your claim. In addition, we are obliged to direct all communication with regard to your claim via the OSTI’s office and are awaiting their findings. On receipt, we will of course, respect their report
Our Market Conduct Team that specializes in ensuring that we objectively resolve clients queries and they so within a short period of time.
Assuring you of our continued best endeavours..
Kind regards,
The PMD Team
We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
As you have approached the office of Ombudsman for Short Term Insurance, we do hope that you obtain the confirmation you are seeking regarding the outcome of your claim. In addition, we are obliged to direct all communication with regard to your claim via the OSTI’s office and are awaiting their findings. On receipt, we will of course, respect their report
Our Market Conduct Team that specializes in ensuring that we objectively resolve clients queries and they so within a short period of time.
Assuring you of our continued best endeavours..
Kind regards,
The PMD Team