IM
Innocent M

1 reviews | Active since Sept 2020

16 Sept 2020, 09:33

PMD

Hie everybody... Have had a troubled past 2 weeks. Recently i acquired a third party plus car insurance from Prime meridian. Had just paid my first premiun and was happy that at last I'm covered on the road, as they always say once you make your first premium you become covered. A little bit fast foward unfortunate event unfolded, had an accident and imagine they say once you make a first premium you are covered.. This really was like a pacifier. Called them that night for roadside assistance to get my car towed to the panel beaters yard for assessment and other stuff.Had a worst nightmare with these people from Prime Meridian to get things going. To cut the story short, they could not help me with anything except telling me that my car is write off meaning to say i was only going to get R500 an accumulation from the first premium i paid. This is according to the insurance package i took. So i decided to withdraw the claim immediately when they called me. The lady who was handling my issue had also promised me telephonically that i wasn't going to pay anything to get my car released from the yard where it was since I withdrew the claim. Within an hour somebody there at PMD called and told me i owe R2300 to get my car released and this was just for a day.. Had to run around to get this much otherwise the following day you will be asked probably R5000. Managed to get my car released on this very day and got it fixed myself only for 2days..Had to replace a fender, bumper and a light. They were very, real evasive in my case i suppose as they didn't wanna get my car fixed with them because was ready for the excess. I saw the quote for the job and it was up to them to help but they used nasty tricks to avoid liable for my car repairs.. They probably always consult their legal team to see if they can decline certain claims. I will never recommend them to anyone.

0
Replies (2)
Prime South Africa
Prime South Africa's reply16 Sept 2020, 09:59
Official
Dear Innocent M,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 48 hours. 
 
 Assuring you of our continued best endeavours. 
 
 Kind regards,
 The PMD Team 
Prime South Africa
Prime South Africa's reply19 Sept 2020, 20:23
Official
Dear Innocent M,

Thank you for bringing your matter to our attention.

At PMD, we pride ourselves in ensuring that our policyholders are aware of the products they are purchasing. This is why our policy documents are easy to read and understand as all claims are validated in line with the terms and conditions found under the policy. A review of your matter confirmed that the nature of your cover was explained to you prior to purchasing the policy.

We confirm that our Market Conduct Team will be in contact with you to provide you with further clarity regarding your matter.

It will no doubt reassure you that at PMD, premiums never increase on claim-free policies.

Assuring you of our continued best endeavours on your behalf.

Kind regards,
The PMD Team