DD
David D
1 reviews | Active since Apr 2018
29 Aug 2021, 09:05
PMD
After logging a claim and it went ongoing for 5months I get a car that is faulty and not working .
I am fed up with calling and running around with you guys and having excuses , sent to pillar to post .
I paid your access fee and still have a ****ed up car , what happened to putting your clients 1st?
I want my car fixed and I do not recommend anyone to take insurance with you nor take their cars to @Scara Panel Beater ...
I dont know how they got the RMI or SAMBRA approval
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
29 Aug 2021, 09:25Dear David D,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply29 Aug 2021, 09:25
Official
Dear David D,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
01 Sept 2021, 16:48 Dear David D,
Thank you for your post.
As you are aware, have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect and may take some time.
Should you, however, wish to correspond with us directly, we will need to withdraw your complaint from the OSTI.
At PMD, our skilled Market Conduct Team specialises in client dissatisfaction and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply01 Sept 2021, 16:48
Official
Dear David D,
Thank you for your post.
As you are aware, have received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await the findings of the OSTI which we shall of course respect and may take some time.
Should you, however, wish to correspond with us directly, we will need to withdraw your complaint from the OSTI.
At PMD, our skilled Market Conduct Team specialises in client dissatisfaction and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team