1 reviews | Active since Sept 2012
Please arrange for my money be paid back or else..
I got involved in an accident in Sep 2015 and i filled in all the necessary paperwork and my claim only got approved on the 2nd of Dec 2015, however i couldn't take it in as there was not enough time for the panel beater to complete their work and the car was scheduled for the 11th of Jan 2016. <br> <br> I went to pickup my car yesterday from the panel beater after repairs to my car had been completed and had to pay an extra R 14 397.09 since my cover grow policy could only cover R30 000 to the repairs.<br> <br> I now had to call in to find out what to do to claim the money is spent extra. I have now been told that i personally have to lodge a claim to the guilty parties insurance myself and you only claim back from the guilty party the money the insurance as paid for the repair. <br> <br> Unfortunately this is not acceptable. I am your client and you should be claiming on my behalf and ensure i'm paid back my money. Why should i have you as my insurer if this is how you handle your customers. I do not even want to mention the poor service/ pain that i have endured through out my claim. having to followup with you everyday to ensure you do your job from Sep 2015 to now
We appreciate the time you have taken to bring your concern to our attention.
As we are sure you can appreciate the festive season is regrettably one of the peak seasons for collisions on the road. Whilst we make every effort to adequately prepare ourselves for the increase in volume. Unfortunately it seems that although your claim was already approved on 03 November 2015, your chosen repairer was unable to assist until after the festive season.
Following the repair of your vehicle, the payment of your repair costs was paid in line with your policy terms and conditions and the outcome thereof has already be communicated to you.
As previously discussed, we will unfortunately not be able to pursue a claim on your behalf directly with the third party's Insurer due to the fact that we are unable to process claims for clients through Third Party Insurers.
Nonetheless, your concern is important to us and a member of our Client Representation Department has contacted you with more information on how to claim against the third party for the remainder of the damages sustained to your vehicle.
Kind Regards,
The PMD team.
We appreciate the time you have taken to bring your concern to our attention.
As we are sure you can appreciate the festive season is regrettably one of the peak seasons for collisions on the road. Whilst we make every effort to adequately prepare ourselves for the increase in volume. Unfortunately it seems that although your claim was already approved on 03 November 2015, your chosen repairer was unable to assist until after the festive season.
Following the repair of your vehicle, the payment of your repair costs was paid in line with your policy terms and conditions and the outcome thereof has already be communicated to you.
As previously discussed, we will unfortunately not be able to pursue a claim on your behalf directly with the third party's Insurer due to the fact that we are unable to process claims for clients through Third Party Insurers.
Nonetheless, your concern is important to us and a member of our Client Representation Department has contacted you with more information on how to claim against the third party for the remainder of the damages sustained to your vehicle.
Kind Regards,
The PMD team.