SD
Siyabonga D
1 reviews | Active since Jun 2022
27 May 2026, 10:36
pillar to post
on my first accident i had a great experience with pmd ,and i would reccomend pmd to anyone as the best insurer. but my recent experience has made me to think twice about them and start shopping around for another insurer who take every client seriously and work to client,s satifactory .imagine being called by assesor to go fetch your dismantled vehicle while they are sending you an email that the investigation will take up to 21days. this is pure **** , and why would something that takes a phone call with their stupid referred panelbeater Nu-wagon to get my car fixed. i am really fed up. and don,t ever see myself setting my foot there at nu-wagon or dealing with pmd. even the costs of going there running pillar to post are very expensive. thank you for the bad experience and you have lost a client
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Replies (3)
Prime South Africa's replyOfficial
27 May 2026, 16:17Hello Siyabonga, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply27 May 2026, 16:17
Official
Hello Siyabonga, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
29 May 2026, 19:20Hello Siyabonga D,
Thank you for taking the time to share your experience. We understand how frustrating it can be when expectations aren’t met during the repair and assessment process.
At Prime SA, our panel of SAMBRA‑approved repairers ensures safe and high‑quality repairs, and we’re committed to fair, transparent handling of all concerns related to claim service and repair quality.
Our records show that we have been in constant communication with the repairer to establish if the issues with your car are in fact accident related and it has been established that the pollen filter has been clogged due to wear and tear, which remains a service-related issue. Our assessor will be in touch with you shortly to discuss the technical aspects.
Our Market Conduct team has also been alerted and is already in contact with you to provide even further clarity.
Our Market Conduct team has also been alerted and is already in contact with you to provide even further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply29 May 2026, 19:20
Official
Hello Siyabonga D,
Thank you for taking the time to share your experience. We understand how frustrating it can be when expectations aren’t met during the repair and assessment process.
At Prime SA, our panel of SAMBRA‑approved repairers ensures safe and high‑quality repairs, and we’re committed to fair, transparent handling of all concerns related to claim service and repair quality.
Our records show that we have been in constant communication with the repairer to establish if the issues with your car are in fact accident related and it has been established that the pollen filter has been clogged due to wear and tear, which remains a service-related issue. Our assessor will be in touch with you shortly to discuss the technical aspects.
Our Market Conduct team has also been alerted and is already in contact with you to provide even further clarity.
Our Market Conduct team has also been alerted and is already in contact with you to provide even further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
SD
Siyabonga D's updateReviewer Update
09 Jul 2026, 11:47I believe you should have investigated the matter before replying , instead of relying to the notes. Zolani ngwenya knows everything about this complaint i logged . i even sent him the proof of invoice on the emails to show him that the pollene filter was replaced yet still the heaters are not coming on . i sent Zolani pictures on email of the disconnected pipes that you can see through the grill. further more the right head light they replaced is disfunctional on the daylight lighting and is showing an errror on my cluster . when are you taking Nuwagon to accountability , for the to resolve this in a customer satisfaction . or you don,t care........? winter is almost over we sitting with a complaint that was logged in april
SD
Siyabonga D's update09 Jul 2026, 11:47
Reviewer Update
I believe you should have investigated the matter before replying , instead of relying to the notes. Zolani ngwenya knows everything about this complaint i logged . i even sent him the proof of invoice on the emails to show him that the pollene filter was replaced yet still the heaters are not coming on . i sent Zolani pictures on email of the disconnected pipes that you can see through the grill. further more the right head light they replaced is disfunctional on the daylight lighting and is showing an errror on my cluster . when are you taking Nuwagon to accountability , for the to resolve this in a customer satisfaction . or you don,t care........? winter is almost over we sitting with a complaint that was logged in april