LM
Lungani M
1 reviews | Active since Dec 2015
29 Dec 2022, 16:10
Pending claim
I'm extremely disappointed with the service received from PMD. I'm currently without any means of transportation due to accident that happened a month ago, claim was lodged on the 1st of December but until now there is no decision taken on it. Every time I try to get response from their call center they only offer apologies and a promise to escalate but nothing ever happens. This company definitely does not keep their promises.
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
29 Dec 2022, 17:06Dear Lungan,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply29 Dec 2022, 17:06
Official
Dear Lungan,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
05 Jan 2023, 07:15Dear Lungani M
Client service is extremely important to us, we, therefore, appreciate the time you have taken to bring your frustration to our attention.
At PMD we always do all in our power to finalise our claims expeditiously. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
During the claim’s validation stage and assessment process, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. We are pleased to confirm that your claim was approved and our friendly Claim Service staff have already contacted you with the good news.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply05 Jan 2023, 07:15
Official
Dear Lungani M
Client service is extremely important to us, we, therefore, appreciate the time you have taken to bring your frustration to our attention.
At PMD we always do all in our power to finalise our claims expeditiously. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
During the claim’s validation stage and assessment process, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected. We are pleased to confirm that your claim was approved and our friendly Claim Service staff have already contacted you with the good news.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
LM
Lungani M's updateReviewer Update
13 Mar 2023, 11:03More than 3months later as I'm writing this response I still don't have my car. PMD and their chosen repairer has let me down as a client. Their correspondence is weak, they never follow up unless you phone to remind them. Ross Champion as their chosen repairer is as bad if not worse. Why are you happy to collect premiums every month but fail to complete the service you promised on time? None of your agents can tell me why I don't have a car till this date, the claim agent I understand to be Eunice is also not giving me any plausible reasons as to what causing the delays.
LM
Lungani M's update13 Mar 2023, 11:03
Reviewer Update
More than 3months later as I'm writing this response I still don't have my car. PMD and their chosen repairer has let me down as a client. Their correspondence is weak, they never follow up unless you phone to remind them. Ross Champion as their chosen repairer is as bad if not worse. Why are you happy to collect premiums every month but fail to complete the service you promised on time? None of your agents can tell me why I don't have a car till this date, the claim agent I understand to be Eunice is also not giving me any plausible reasons as to what causing the delays.