IB
Ishmail B
1 reviews | Active since Feb 2026
18 Feb 2026, 12:31
Pay my third party claim CL***
Im very angry with u guys. I had an accident last year August and your client claimed for third party and to this day nothing has happened. I have sent you guys everything that you requested from me and still nothing is happening. I sent you email every two days and the only response i get is automated.
It is as if you guys don’t want to pay for the claim that i made. Everything that you requested that i sent to your company i did sent. Now im driving a damaged vehicle because no one is attending my claim.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
18 Feb 2026, 16:12Hello Ishmail, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply18 Feb 2026, 16:12
Official
Hello Ishmail, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
20 Feb 2026, 15:38Hello Ishmail B,
Thank you for your post. We understand how frustrating it can be after an accident occurs if you do not have your own insurance.
Third‑party claims often require additional steps to obtain and verify information from multiple external parties which can occasionally extend timelines, but we aim to keep claimants informed every step of the way.
We are busy reviewing your claim to ensure that any additional actions are prioritised. Our Third Party team will be reaching out to you directly to provide clarity and guide you through the next steps.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply20 Feb 2026, 15:38
Official
Hello Ishmail B,
Thank you for your post. We understand how frustrating it can be after an accident occurs if you do not have your own insurance.
Third‑party claims often require additional steps to obtain and verify information from multiple external parties which can occasionally extend timelines, but we aim to keep claimants informed every step of the way.
We are busy reviewing your claim to ensure that any additional actions are prioritised. Our Third Party team will be reaching out to you directly to provide clarity and guide you through the next steps.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team