BZ
Brian Z

1 reviews | Active since May 2020

19 May 2020, 06:18

Pathetic, worse, heartaching, stressful and service that does no good to clients by PMD. Operations process is unreasonable to clients.

Hello Peter. I am deep deep and deeply hurt my PMD (Prime Meridian Direct). Their service is just a scheme that targets the weak and take advantage of them.

I've been insured with a defferent company before them and that companys service was excellent (budget). The worse night mare of my life happened when PMD calls me and offer me what the so called BETTER than budget.

I as a fool joined PMD and I went through hell with them. They've got the worse service you can ever imagine and they are very very ***********. I was involved in a car accident on the 10 may 2020 and I did a claim with them that was rejected. I wish I had stayed with budget insurance but I guess it's too late now. I laid a complain with PMDs market conduct team but they still threw me in the deep end of the sea. Pmd is the worse insurer you can get and they way the operate is like hiding behind the thumb. I really wanted to speak to their head of operations but the unfortunate part is that they are not even answering my calls now I left them a voice mail but still I haven't heard from them.

Who ever think they are insured with PMD better think twice and who ever considered joining them should do their homework first. I am the proof of what PMD can do to their clients. I have been paying my monthly premiums without fail and they fail me in the time of need. Someone please help me get my premiums back from PMD and my car back since my car and my money is in their possession. Thanks you

0
Replies (2)
Prime South Africa
Prime South Africa's reply19 May 2020, 10:30
Official
Dear Brian Z, 
  
Thank you for taking the time to bring your consternation to our attention. We endeavour to deliver world-class client service at every interaction and sincerely value all client feedback. 

Nonetheless, our Market Conduct Team will be in contact with you within 48 hours.
  
Assuring you of our continued best endeavours on your behalf. 
  
Kind regards, 
The PMD Team 
Prime South Africa
Prime South Africa's reply20 May 2020, 16:08
Official
 
Dear Brian Z, 
 
Thank you for taking the time to bring your frustration to our attention. We sincerely value all client feedback. 
 
At PMD, as with all insurance companies, a claim can only be entertained if the cover was active at the time of the loss. 
 
A review of the communication on your policy confirmed that all the policy features of the product you chose were clearly explained to you before the accident, including the requirements that need to be met for cover to commence. 
 
Although we note that our Market Conduct Team has already provided you with a detailed explanation of the matter, they will contact you directly to address any lingering uncer*****ies. 
 
Unlike with many other insurers, at PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a short few months. 
 
Assuring you of our continued best endeavours on your behalf. 
 
Kind regards, 
The PMD Team