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Mbongeni M
1 reviews | Active since May 2019
22 May 2019, 13:44
Pathetic treatment
on the 17 April 2019 I had a car accident, I then submitted my insurance claim on the 18 April 2019. Till today my claim has not been approved nor rejected, a decision is still be made pending diagnostics test which were done but did not pull through and now they will have to be redone.
Two months just to get the outcome of the claim!!!!!!
that's pathetic, the company is useless
There are no turnaround times. What sort of nonsense is this?
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Replies (2)
Prime South Africa's replyOfficial
22 May 2019, 14:46 Dear Mbongeni M Your post is acknowledged. We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days. Assuring you of our continued best endeavours on your behalf. Kind Regards, The PMD Team.
Prime South Africa's reply22 May 2019, 14:46
Official
Dear Mbongeni M Your post is acknowledged. We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days. Assuring you of our continued best endeavours on your behalf. Kind Regards, The PMD Team.
Prime South Africa's replyOfficial
23 May 2019, 14:46Dear Mbongeni M,
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
At PMD we pride ourselves in promptly paying all valid claims. We, therefore, perform our investigations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. Our Claims Team has confirmed that with your continued cooperation the matter will be concluded swiftly.
Our Market Conduct Team has already been alerted to your concern and will work closely with you until the matter is resolved.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a short few months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
At PMD we pride ourselves in promptly paying all valid claims. We, therefore, perform our investigations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. Our Claims Team has confirmed that with your continued cooperation the matter will be concluded swiftly.
Our Market Conduct Team has already been alerted to your concern and will work closely with you until the matter is resolved.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a short few months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply23 May 2019, 14:46
Official
Dear Mbongeni M,
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
At PMD we pride ourselves in promptly paying all valid claims. We, therefore, perform our investigations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. Our Claims Team has confirmed that with your continued cooperation the matter will be concluded swiftly.
Our Market Conduct Team has already been alerted to your concern and will work closely with you until the matter is resolved.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a short few months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
At PMD we pride ourselves in promptly paying all valid claims. We, therefore, perform our investigations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
As you are aware, the nature of your claim was somewhat unusual and needed a little bit of extra work. Our Claims Team has confirmed that with your continued cooperation the matter will be concluded swiftly.
Our Market Conduct Team has already been alerted to your concern and will work closely with you until the matter is resolved.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a short few months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team