Pathetic SOS department, not sure if they are using an external SP! but that SOS department ....

I have two policies with this company - MX*** and MX***

I had a breakdown on my car on Sunday, they towed the car to my house, The vehicle needed new plugs which I replaced. after replacing, drove around and the vehicle lost power again. Called them on Monday to get the vehicle towed to the Mechanic and that is when some unreasonable technicalities were advanced to me. They say they cannot give me another towing on Monday because they view the matter as same incident- First you are not a Mechanic and cannot prove it is the same matter apart from relying on what I told you. I am not a Mechanic either. Secondly, I have 2x SOS towing per annum per policy, why can't you use the other SOS towing that I am entitled to on this second tow? who are you saving the second tow on my policy for? Are you trying to save costs on my expenses? how rational is that they cannot assist me with the second tow yet i have it under my policy that I have paid for?

I called 2x to cancel both my policies because their excuse sound irrational to me, yet they are taking me from pillar to post?

Please sort this towing issue out by tomorrow or give me a go ahead to cancel my policies please.