Pathetic service/no delivery

To say Prime meridians service is pathetic would be an understatement.1stly they ignored 3 emails of mine. 2ndly They collect a fee and when the client needs to claim they come up with their load of ****. Prime meridian was contacted regarding dents/dings and scratches on an Almera insured by them. They instructed to send pictures of the damages. once done they instructed to send quotation of cost to damages to [Email Removed] the next day got a call saying they \cannot cover that because the cost is to high". in reply it was said okay how much do you cover? ...... \""it doesnt work that way and we not prepared to cover\"" and i asked what about the dents?... \""we not prepared to cover anything\"". So basically if one does the math"