IE
Irfaan E
1 reviews | Active since Feb 2012
26 Nov 2025, 07:28
Pathetic service from PRIME SOUTH AFRICA
I've submitted a claim on the 10 November. To date there is no progress on my vehicle. I've been promised the world but there's absolutely no service. Been waiting for a manager to call me for over a week and still nothing. I will.not recommend this insurer to anyone. Unfortunately I cannot cancel at this point in time due to my claim that has to be finalised. There's actually no words that can fully describe the pathetic service. The worst part is as a customer im.put through the most inconvenience. DISGUSTED
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Replies (2)
Prime South Africa's replyOfficial
26 Nov 2025, 07:40Hello Irfaan , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply26 Nov 2025, 07:40
Official
Hello Irfaan , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
28 Nov 2025, 11:16Hello Irfaan,
Thank you for sharing your concerns. We are pleased to confirm that a manager has already contacted you to address your case.
At prime we understand how difficult the it is without your car and that the process can be difficult and may be frustrating.
At Prime, we are committed to providing value-for-money insurance products and personalised service. We appreciate your patience and understanding as we work to resolve this matter.
Committed to resolving your concern with care.
Kind regards
The Prime SA Team
Thank you for sharing your concerns. We are pleased to confirm that a manager has already contacted you to address your case.
At prime we understand how difficult the it is without your car and that the process can be difficult and may be frustrating.
At Prime, we are committed to providing value-for-money insurance products and personalised service. We appreciate your patience and understanding as we work to resolve this matter.
Committed to resolving your concern with care.
Kind regards
The Prime SA Team
Prime South Africa's reply28 Nov 2025, 11:16
Official
Hello Irfaan,
Thank you for sharing your concerns. We are pleased to confirm that a manager has already contacted you to address your case.
At prime we understand how difficult the it is without your car and that the process can be difficult and may be frustrating.
At Prime, we are committed to providing value-for-money insurance products and personalised service. We appreciate your patience and understanding as we work to resolve this matter.
Committed to resolving your concern with care.
Kind regards
The Prime SA Team
Thank you for sharing your concerns. We are pleased to confirm that a manager has already contacted you to address your case.
At prime we understand how difficult the it is without your car and that the process can be difficult and may be frustrating.
At Prime, we are committed to providing value-for-money insurance products and personalised service. We appreciate your patience and understanding as we work to resolve this matter.
Committed to resolving your concern with care.
Kind regards
The Prime SA Team