1 reviews | Active since Jan 2014
Pathetic service
My car is in for a bumper repair for ages now and I have had the worst customer service from PMD. Currently I have been informed by the panel beater that my car has been repaired the problem was that the wrong bottom grill was supp**** and that they are waiting for the replacement in order to finalize the repairs and release my car to me. I have called PMD several times regarding this delay and I have spoken to Gululethu, Buyi, Yvonne, Junior and Kelebogile who all individually promised to call me back with feedback but not a single one of them considered me an important enough customer to actually call me back. Instead after each call interaction they send me an sms that the part has been delivered only for me to find out that is not the case when I call the panel beater. Since I have been waiting so long for my car I requested that the panel beater release my car to me and that I will take the car back when the bottom grill finally arrives to have it fitted. They advised me that they have no problem with that I should just get PMD to forward them an email to give them the go ahead. PMD again promised to call me back instead send me another sms that the would be delivered last week Friday. Today I call the panel beater only to find out that the part still has not arrived. PMD has no regard for clients, don't keep their promises and could care less for the inconvenience they cause their clients. Claim number CL***
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the arrival of parts.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the arrival of parts.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team