1 reviews | Active since Mar 2013
Pathetic Service and Claims experience
Today I had most horrible clajms experience with Prime medirian Direct Claims. So, on Friday, I drove over a pothole, I had a puncher and this affected my steering. My car was towed by a tow truck approved by Primidian. Today, on Monday, I called them to register a claim, I spoke to a very consultant who is script driven, she asked me questions as if I was registering an accident claim where 2 cars were involved. She asked to go to the scene where the pothole is, this 50 km away. I dont have a car mind you. She asked me to register this with police and give her a case number. Also send her a location of the accident scene. Again I must take photos, the same photo that were taken by the tow truck driver. Those were just shorts, I made a call to register a claim, spoke to a lady called Samkelisiwe, a very useless person, and her supervisor, Sizwe a very useless supervisor. Sizwe refused to help me point plank to help me register a claim. I pleaded for his intervention to get my car assesed at least while waiting for claims approval, again he refused. He promised that Samukelisiwe will call me back, she never did. I have requested the call recordings of all calls I made today and will be share with everyone the pathetic service from this chancer of a company
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post.
We are truly sorry to hear about your recent experience with our claims process. At PMD, we strive to provide the best service to our customers and it’s clear that we fell short in your case.
Rest assured that it’s not our intention to make things difficult for our clients, especially during such stressful times. We have these procedures in place to ensure that all claims are handled fairly and transparently, but we understand that in your situation, this may have added to your stress.
We take feedback like yours very seriously and we will be investigating this matter further. Our Market Conduct Team has already been alerted and is working diligently to resolve the matter.
We understand your time is precious, and we’re committed to providing you with fast, convenient service. With our new mobile app, you can interact with us anytime, anywhere.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
We are truly sorry to hear about your recent experience with our claims process. At PMD, we strive to provide the best service to our customers and it’s clear that we fell short in your case.
Rest assured that it’s not our intention to make things difficult for our clients, especially during such stressful times. We have these procedures in place to ensure that all claims are handled fairly and transparently, but we understand that in your situation, this may have added to your stress.
We take feedback like yours very seriously and we will be investigating this matter further. Our Market Conduct Team has already been alerted and is working diligently to resolve the matter.
We understand your time is precious, and we’re committed to providing you with fast, convenient service. With our new mobile app, you can interact with us anytime, anywhere.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team