Pathetic service

The incident CL ***was logged on the 12th January after my car was ****** and recovered.And I have been waiting for them to repair my vehicle ever since.They have been sending me from pillar to post.I am the one who call them daily to check for the outcome of which they don't even bother to call.They told me 3 weeks ago that they have booked for Ross repairs in Pinetown. To my surprise they were the one who asked me where the vehicle was.They are the one who authorized the towing company to send it to To yota Prospecton.I have been sent from pillar to post.Over promising under deliver to call me for updates.The worst day today while Lungile told me that it will be ready on the 3rd of March as if it was logged yesterday and she was so rude by telling me that it's only next week.After waiting for so long. They don't know what is customer service,how to put yourself on customers shoes.How to treat customers fairly it's the dream to them.I am ****ed off they know the debit order date but they fail to value their clients. How can they take so long???I even told them that hire transport take kids to school and I have to take public transport to work. They don't care.Friday I need to travel to Dundee for a funeral I don't have acar just because of your pathetic service

Yours Zanele Majola