1 reviews | Active since Jan 2018
pathetic service
Good day...
I am so not very pleased with the service my husband got fro PMD CAR INSURANCE
5 years ago my sister-in-law took a insurance policy out with pmd. Than about 3 years ago(if I'm not mistaken) We took the policy over from my sister in law and we've been paying it ever since...
In December 2017 my husband's car burned out we phoned pmd they sent a fire inspector out to come an have a look at our vechile...
A day or two later pmd got back to us and said they would only pay out the value of the car....which we didn't have a problem with. Two days later pmd insurance got back to us say they will not be paying out because it was not a natural cause and their policy states that they would not pay out if it wasn't a natural cause.
So in our heads who ever decided this is saying that we literally burned the car out ourselves....
I'm ready to put this on hello Peter because we feel this was very unfair towards us... As pmd had no problems with monthly payments from us it was always up to date n we calculated all the years paid to pmd n we did not get a cent back...
We got insurance in the first place to help in cases like this because we wouldn't have the cash to just fix the car if something ever had to Happen out of our own...
Please could you advise what can be done about this matter.
Because we have cancelled the insurance now n after we got in Connect with pmb after all this happened they still deducted from our account....
This insurance belonged to Keenan Palm Kind regards... Raecene Palm
Dear Raecene ,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Dear Raecene ,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Dear Raecene,
Thank you for taking the time to raise your enquiry, it is of great importance to us.
Our aim is to provide world class services to our policyholders during every interaction.
We truly sympathise with your challenging circumstances. All claims are however assessed in accordance with the benefits selected.
A detailed review of your claim has been conducted and one of our Market Conduct Professionals will be in contact with your husband shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Dear Raecene,
Thank you for taking the time to raise your enquiry, it is of great importance to us.
Our aim is to provide world class services to our policyholders during every interaction.
We truly sympathise with your challenging circumstances. All claims are however assessed in accordance with the benefits selected.
A detailed review of your claim has been conducted and one of our Market Conduct Professionals will be in contact with your husband shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team