GV
Gugu V
1 reviews | Active since Oct 2012
26 Mar 2015, 13:53
Pathetic Service
Good day<br> <br> I logged an accident that occurred in December the 24th 2014, with PrimMeridian car insurance. i phoned them again on 29th of December, they took all the details, the part called them as well. i do follow ups time and again, but with no assistance, i make phone calls each and every week, their consultant are taking me from pillar to post, until today 26/03/2015, three months later the issue has not been resolved as yet.<br> <br> I currently not happy with their service. its Pathetic<br> <br> Warm regards<br> Gugu Vilakazi
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Prime South Africa's replyOfficial
30 Mar 2015, 07:42Hello Guggle,
Thank you for taking the time to alert us to your concerns.
We understand that your own claim has been finalised as early as 15 January 2015 and that you are now specifically enquiring regarding a claim submitted by a third party who was also involved in the accident.
Our third party department has confirmed that the only delay in finalising the third party claim is as a result of the third party herself not submitting requested information to enable us to process the claim. Unfortunately, we are unable to finalise the claim without this information.
Notwithstanding the above, we can assure you that the claim will be finalised swiftly as soon as she has provided the outstanding documentation.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Thank you for taking the time to alert us to your concerns.
We understand that your own claim has been finalised as early as 15 January 2015 and that you are now specifically enquiring regarding a claim submitted by a third party who was also involved in the accident.
Our third party department has confirmed that the only delay in finalising the third party claim is as a result of the third party herself not submitting requested information to enable us to process the claim. Unfortunately, we are unable to finalise the claim without this information.
Notwithstanding the above, we can assure you that the claim will be finalised swiftly as soon as she has provided the outstanding documentation.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply30 Mar 2015, 07:42
Official
Hello Guggle,
Thank you for taking the time to alert us to your concerns.
We understand that your own claim has been finalised as early as 15 January 2015 and that you are now specifically enquiring regarding a claim submitted by a third party who was also involved in the accident.
Our third party department has confirmed that the only delay in finalising the third party claim is as a result of the third party herself not submitting requested information to enable us to process the claim. Unfortunately, we are unable to finalise the claim without this information.
Notwithstanding the above, we can assure you that the claim will be finalised swiftly as soon as she has provided the outstanding documentation.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Thank you for taking the time to alert us to your concerns.
We understand that your own claim has been finalised as early as 15 January 2015 and that you are now specifically enquiring regarding a claim submitted by a third party who was also involved in the accident.
Our third party department has confirmed that the only delay in finalising the third party claim is as a result of the third party herself not submitting requested information to enable us to process the claim. Unfortunately, we are unable to finalise the claim without this information.
Notwithstanding the above, we can assure you that the claim will be finalised swiftly as soon as she has provided the outstanding documentation.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team