1 reviews | Active since Nov 2011
Pathetic service
My name is Elizabeth i join Prime meridian 26 January 2015 the agent that was assisting me told me that i will receive terms and condition forms after 14days still i didn't receive. and unfortunately after 2 weeks i join the insurance during the day i was in one of the Malls when i arrived at work i notice that someone has bump me behind . i report to the insurance they send assessor to come and check the Car and the dent, after the Lady by name of Khabo called me and say she is forwarding me a claim forms i called her to say i did not receive that form. i gave about 3 deferent email address still . i dint receive and someone again called me her name was Nazli still i told her i haven't receive and i was call by Gentleman by name of Gontle the last person who call me on the 11/03/2015 she still asking me same story that ive been explaining same thing i don't understand the service that you give your Clients i receive the Terms and Conditions forms and Dvd i only received on the 10/03/2015 but i was told after 14days
We are disturbed to learn of your unhappiness with the service received. This is especially so as our records show that confirmation has been received from you that your policy documents were indeed received by you via both post and e-mail.
We have also confirmed that the apparent delay in your receiving a claim form was as a result of a problem with your email service. Despite this being outside of our usual range of client services, we took it upon ourselves to communicate directly with your IT service in an attempt to overcome your difficulties. Our hope is that the problem is now solved and that your emails should start flowing once again.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We are disturbed to learn of your unhappiness with the service received. This is especially so as our records show that confirmation has been received from you that your policy documents were indeed received by you via both post and e-mail.
We have also confirmed that the apparent delay in your receiving a claim form was as a result of a problem with your email service. Despite this being outside of our usual range of client services, we took it upon ourselves to communicate directly with your IT service in an attempt to overcome your difficulties. Our hope is that the problem is now solved and that your emails should start flowing once again.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team