NG
Nell G
1 reviews | Active since Nov 2020
29 Nov 2020, 23:13
PATHETIC PMD
No service at all .No one picks up at their call center .went for it because it's cheap but the hassle of getting a service is horrible. You would swear it's a government company they way they do things , I havent never see a private company operate like this they should learn a thing or 2 from BUDGET insurance were the phone does not even ring twice before its answer and Budget rep**** to emails very quickly its takes them a hour most of the time I miss my old insurance problem it cost a lot of money
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
30 Nov 2020, 07:31Dear Nell G,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply30 Nov 2020, 07:31
Official
Dear Nell G,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
01 Dec 2020, 10:25Dear Nell G, Thank you for your post. All client feedback, both positive and negative, is appreciated as it helps us to improve our internal processes in order to provide world-class service to our policyholders. We regret that your expectations were not met in this particular case. We are delighted to note that you have already been contacted by our Third Party Recoveries Team where you were assisted in resolving your enquiry. You will be pleased to recall that unlike many other insurers, PMD guarantees affordable, fixed premiums on all claim free policies. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team
Prime South Africa's reply01 Dec 2020, 10:25
Official
Dear Nell G, Thank you for your post. All client feedback, both positive and negative, is appreciated as it helps us to improve our internal processes in order to provide world-class service to our policyholders. We regret that your expectations were not met in this particular case. We are delighted to note that you have already been contacted by our Third Party Recoveries Team where you were assisted in resolving your enquiry. You will be pleased to recall that unlike many other insurers, PMD guarantees affordable, fixed premiums on all claim free policies. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team