Pathetic Insensitive Service

Item: Prime South Africa
Rating: 1
Author: Ronal M

Pathetic Experience from Prime Meridian. Been a loyal client for the past 7 years, paying a funeral policy for my Uncle that was unmarried and had no children. He passed on. Now they treat you like a ********, looking for a technicality to repudiate the claim. Yet on the T & C, it states you will get an immediate expense benefit once submitting relevant docs. However, poor administration delaying the entire process. Now questioning "vested interest" . Yet they never questioned it when i paid the premiums for the past 7 years. Horrific experience and I will not recommend Prime Meridian to anyone. Shocking. Insensitive Company to deal with. Always doubting my integrity. Now wanting proof of payment to burial society which i submitted. Claim Number: CL ********** 19

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Replies (2)

Prime South Africa's replyOfficial

19 Nov 2018, 08:25

Dear Ronal M,

Your post is acknowledged.

We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team.

Prime South Africa's reply19 Nov 2018, 08:25

Official

Dear Ronal M,

Your post is acknowledged.

We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team.

Prime South Africa's replyOfficial

20 Nov 2018, 08:58

Dear Ronal M,

Thank you for taking the time to bring your concern to our attention, we are truly sorry about the loss of your uncle.

We are happy to inform you your immediate expense benefit has been approved for payment and sincerely hope that it will assist in alleviating some of the stress during this difficult time.

Our Claims Department has reassured us that they are working tirelessly to ensure that your claim is finalised within the shortest possible time once all the required information has been obtained.

You will be happy to remember that with PMD, we don’t expect clients to go through costly medical screening before the commencement of cover.

Assuring you of our continued best endeavours

Kind regards,
The PMD Team

Prime South Africa's reply20 Nov 2018, 08:58

Official

Dear Ronal M,

Thank you for taking the time to bring your concern to our attention, we are truly sorry about the loss of your uncle.

We are happy to inform you your immediate expense benefit has been approved for payment and sincerely hope that it will assist in alleviating some of the stress during this difficult time.

Our Claims Department has reassured us that they are working tirelessly to ensure that your claim is finalised within the shortest possible time once all the required information has been obtained.