1 reviews | Active since Mar 2024
Pathetic & disappointing service !!!!!!
I had an accident on the 13th of February 2024 and my vehicle only got moved to the panelbeater two weeks later.Please do not insure with this company as I have been insured with them for years and this is my first claim and I have paid an excess of R9580.00 because when you add on a vehicle on your policy with them its treated as a new policy .So basically the premiums they have collected is just a waste of money for clients !My vehicle was supposed to be picked up last Friday the 22nd of March 2024 but due to delay s on workmanship this did not happen.They get desktop assessors to look at the vehicle damages and advised its preexisting conditions on a water pump when a shuttle bus reversed into my vehicle stationery .This is a big ripp off company who I will report to the FSCA and the Ombudsmans office .Today I go to the panel beater and paid my excess but the car is not drivable due to mechanic not sorted out .From 11 today I made 5 phone calls to them and not the claims handler , assessor , carhire dept. or management got back to me .I use the vehicle for professsional /business use and being insured with them placed me in more financial difficulties .I called their office at 16:50 and no one can assist me apparently they will call me tomorrow.So no extended carhire , no service , no car BUT my premuims and excess is paid .Its a duty of the insurer to place the client in the same position as they was before the incident but now im worse off ! PLEASE READ CAREFULLY AND BE AWARE OF THIS INSURER THAT DOES NOT TREAT THEIR CUSTOMERS FAIRLY !
We appreciate your post informing us of your unease regarding the duration of your claim as well as the applicable excess for your claim.
We are pleased to note that your claim was approved. Kindly note that as per our claims process, the vehicle cannot be moved to a repairer until the validation process is complete. After the claim approval the repair process commences.
We can confirm that where a vehicle is traded for another, a new policy will be effected as it is a new article with an entirely different risk and value. This would therefore affect the excess as per the policy provisions.
To provide further clarity, our Market Conduct Team will send a detailed correspondence regarding the repair process as well as your claims experience.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero. Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
We appreciate your post informing us of your unease regarding the duration of your claim as well as the applicable excess for your claim.
We are pleased to note that your claim was approved. Kindly note that as per our claims process, the vehicle cannot be moved to a repairer until the validation process is complete. After the claim approval the repair process commences.
We can confirm that where a vehicle is traded for another, a new policy will be effected as it is a new article with an entirely different risk and value. This would therefore affect the excess as per the policy provisions.
To provide further clarity, our Market Conduct Team will send a detailed correspondence regarding the repair process as well as your claims experience.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero. Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.