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Christiaan C

1 reviews | Active since Dec 2016

27 Dec 2019, 11:07

Pathetic claim turn around time

Had a car accident early morning of 26 November 2019, car was written off due to another vehicle colliding with me from behind. Immediately started claim process even though I had a broken bone in my foot stuck in the middle of nowhere. Sent all required documents on the 28th of November 2019. Claims technician was only assigned on the 10th of December 2019. Claim process has been extremely pathetic, been more than a week since I received an update, and no reply to my email sent a week ago. Not wasting more airtime phoning for updates and technician is never available to take my call.

Claim was initiated a month ago, I have needed to start working again, I need to get another vehicle. How can this take so long? What is the purpose of comprehensive insurance if it takes forever to get paid out?

Last communication I was told that my tracker information was not received yet, even though my tracker company emailed the info the same day. Also that my passenger needs to be interviewed and the offending vehicle license number must be tracked?

How does this take weeks to do?

Not happy about this and will not recommend PMD again. Family members are busy moving away from them due to this.

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Replies (2)
Prime South Africa
Prime South Africa's reply27 Dec 2019, 14:57
Official
Dear Christiaan C,

Thank you for your post. 

We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.

We promise to give you preliminary feedback by no later than two working days.

Assuring you of our continued best endeavours on your behalf.

The PMD Team. 
Prime South Africa
Prime South Africa's reply06 Jan 2020, 15:15
Official
 Dear Christiaan C,
 

 Thank you for taking the time to bring your unease to our attention.  We value all feedback that we receive from our policyholders as we strive to provide world-class service during every interaction.



PMD prides itself on promptly paying all valid claims, and to do that, we take care to verify all the information supp**** by our clients and witnesses to enable us to reach an accurate outcome. Your claim is in the final stage of validation and we undertake to continually provide you with regular feedback until your claim is finalised. 

 


We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.

 

 

Assuring you of our continued best endeavours on your behalf.

 

Kind regards,

The PMD Team