AM
Asavela M
1 reviews | Active since Oct 2018
15 Jul 2025, 08:59
Pathethic service
Its been two months of waiting for my car to be fixed. The panel beaters have not started with the work as they are waiting for Prime to approve their authorization request. Prime never bothers to call or email me regarding the progress of my claim. They just do not care. When i call, they are always waiting on the assessor for approval. Literally, every time i call but they do not want to put me through to that Assessor...
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Replies (2)
Prime South Africa's replyOfficial
15 Jul 2025, 12:07Dear Asavela, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply15 Jul 2025, 12:07
Official
Dear Asavela, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
17 Jul 2025, 12:38Hello Asavela M,
Thank you for reaching out and sharing your concerns with us. We understand how important it is to have clarity and timely updates regarding your claim.
Thank you for reaching out and sharing your concerns with us. We understand how important it is to have clarity and timely updates regarding your claim.
The additional quote from the repairer has been reviewed, and sent through. We have also contacted you directly to provide an update and address your concerns. If you require further assistance, our complaints team is available to support you.
At Prime SA, we are committed to providing value-for-money insurance solutions and ensuring a smooth, supportive experience for all our clients.
Prime South Africa's reply17 Jul 2025, 12:38
Official
Hello Asavela M,
Thank you for reaching out and sharing your concerns with us. We understand how important it is to have clarity and timely updates regarding your claim.
Thank you for reaching out and sharing your concerns with us. We understand how important it is to have clarity and timely updates regarding your claim.
The additional quote from the repairer has been reviewed, and sent through. We have also contacted you directly to provide an update and address your concerns. If you require further assistance, our complaints team is available to support you.
At Prime SA, we are committed to providing value-for-money insurance solutions and ensuring a smooth, supportive experience for all our clients.