MM
Mzingisi M

1 reviews | Active since Jun 2018

25 Jun 2018, 20:02

Passing the buck unreliable

Having been with company for 4to 5 years never missed premiums. Had a claim costing R13000 and rejected. On basis of my driver not designated upon signing and license less than a year though not being at fault.

0
Replies (2)
Prime South Africa
Prime South Africa's reply26 Jun 2018, 10:49
Official

Hello mzingisi-mbalo,

Thank you for bringing your unease to our attention.

Your enquiry has been escalated to our Client Representation Department and we are already looking into the concerns you have raised.

A thorough investigation will be conducted and you will hear from us again no later than 27 June 2018.

Assuring you of our continued best endeavours on your behalf.

The PMD Team.

Prime South Africa
Prime South Africa's reply28 Jun 2018, 07:52
Official

Dear Mzingisi Mbalo,

We appreciate the time you have taken to raise your disappointment with us.

Our aim is to provide world-class services to our policyholders during every interaction.


Although we understand your unease regarding the outcome of your claim, we are obliged to maintain a strict application of our policy terms and conditions for the protection of all our policyholders.

Our Market Conduct Department assures us that they have already been in contact with and will provide you with a further detailed explanation regarding the outcome of your claim.

Your very affordable premiums also reflect the fact the PMD does not discriminate on a gender or marital basis. Men, women and unmarried persons all enjoy the same rates and benefits.


Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team