Parasitic Prime Meridian Direct

CP ********** 18

good day

I wish to share wit h every one the terrible experience I am currently encountering with Prime Meridian Direct Insurance.

At first I did not take it seriously when a friend of mine advised me of the upcoming predicament which I Shall have with this "insurance" company" as he had gone through the same predicament when he lodged his claim after a motor vehicle accident.

my personal story:

I lodged claim with Prime meridian Direct on 14 May 2018 after I was involved in a motor vehicle accident. documents were requested (although I personally did not deem some requested documents necessary) to enable them to process the claim. I obliged. a technician was assigned to me (Madelain) and I was informed that investigations shall ensue and will take up to 30 days at most. during the process investigations prior the end of the 30 days period I kept phoning Madelain to check the progress as well as to remind her of the time frame set. on 15 June 2018 after the lapse of 30 day period and after I have complained by sending an email to Madelain. she just forwarded the email to so called Client representation department and thus shifting responsibilities. now I have to deal with another department that also stipulates its own time frames i.e. the investigations may now take up to 42 days. from 30 days to another 42 days? in fact I do not know what is it that this department will be investigating, because on 15 June 2018 Madelain informed me that she is waiting for the service provides namely MTN and Vodacom who may take up to two weeks to 30 days respectively. I ask her this question, why didn't PMD requests the service providers the information required immediately after I lodged the claim so that the time period can run concurrently?

so disturbed about this Prime Meridian Direct. I must say they are terrible indeed!!!!!!